Monday, October 1, 2012
I have served my share of celebrity’s over the years, and it’s true, celebrity's do try to live normal lives and do have their own crap to deal with, so I make it a policy never to discuss details of serving them or even who I’ve served.
No need for bragging to your friends or other associates as I respect a celebrity’s privacy.
The easiest way to contact and serve a celebrity is by giving them a heads up via their agent or publicist. You can find this information on the Screen Actors Guild website.
I find that just simply being upfront with them about the lawsuit (as they usually know they might be served anyway), the agent and/or publicist always cooperate. They sometimes allow me to personally meet and serve their client, or refer me to their Attorneys. It might take a few days as the agent has to make phone calls, probably contacting their Attorneys, or coordinating with other agents, or they are talking to the celebrity themselves, but they always follow through.
One time, I learned a very valuable lesson about dealing with people in this job, that to this day, I have never forgot. I still think about this lesson from time to time when the same type of situation comes up.
What I can tell you is this:
A few years ago, I received a phone call and the phone number was "restricted". When I answered the phone I instantly recognized the voice, it sounded familiar but I couldn't place it AND this person gave me a name that was common like Susie Smith or something, so I kind of got confused between the name and the voice. Oh well, I thought, not important - at the time. I did not ask this person how they were referred to me, but found out sometime later.
This person wanted me to deliver a simple but important message to an aviation pilot who was not contactable through regular channels. I received a Federal Express package the next day and was told not to open it, just deliver it and ask no questions.
I thought to myself, "Jeez, what's with all the secrecy and stuff going on here, they could just hire some messenger company to deliver this. I got better things to do, but oh well, it's their dime".
My assignment was to drive to a particular airport, be there at 3 AM on the flight deck, meet a "security guy" (who was expecting me), then this "security guy" was going to take me through more security, then I get to see the aviation pilot.
I figured it was all on the up and up since it was an airport, with Home Land Security and lots of Sheriff's so off I went. I arrived at the flight area, the security guy, a real one, was waiting for me and off to the side I saw two men with black suits, white ties, ear plugs on and wearing dark sunglasses. I started to get a bit nervous - then the "suit men" took me out to one of the hangers, and when I saw the pilot, in a flight suit, walking up to me, it all came to me - the voice, the secrecy with the original phone call - he looked just like this celebrity I know. Then one of the security guys said to him, "Your Mom's package is here".
The pilot opened the envelope and reads the letter and when he is done, he looks at me and says, "Thank you, you have no idea how much this means to me". Then the "suits" took the pilot and walked to another part of the hangar. The security guy then escorted me back out to the public area and I left the airport.
The lesson learned is that regardless of any phone call or job you get, don't assume anything. Treat every person as though the job they hire you for, no matter what, is important to them, and that some simple tasks can have a huge impact on someone's life - as in this case.
I never did know what the letter said or why it had to be hand delivered. It will always be a mystery to me. BUT the next day I got a phone call from the celebrity and her agent thanking me and that it also meant a lot to them.
I also realized that this celebrity hired my profession (me) for this simple task because it guaranteed the utmost discretion.